BUPA awarded ISO 9002 quality accreditation

 

9 January2002

 

BUPA Membership has been awarded the internationallyrecognised quality accreditation, ISO 9002, for commitment to continuousquality improvement and customer care. Departments responsible forrelationships with hospitals and consultants and for finance are the first toachieve this prestigious award.

 

BUPA's preparation for ISO 9002 assessment began inJanuary 2001 and required comprehensive appraisal and documentation of everyaspect of how the departments are managed. Thirteen BUPA staff based inManchester and Staines were nominated as quality representatives and internalauditors. Evaluation at the end of the year by independent auditors, SGS, foundno room for improvement and praised the enthusiasm and professionalism ofeveryone involved.

 

Angela Tansley, quality manager, BUPA, said, 'AchievingISO 9002 is a significant endorsement of our quality standards. Although we didnot have to improve any of our processes, we all found it very valuable todocument everything that we do. We expect the hospitals we deal with to have arecognised quality accreditation, so why not us too?'

 

Fergus Kee, managing director, BUPA Membership,congratulated the teams on their outstanding achievement. He said: 'It is sorewarding to have our commitment to quality recognised in this way and it wouldnot have been possible without the dedication and support of our staff. Mostimportantly this demonstrates the effectiveness of our quality systems, whichconsistently put our customers first. This sets the standard for otherdepartments in BUPA to follow.'