21 October 2003 33/03	Land Registry publishes Annual Report and Accounts 2002-03 Land Registry today (21 October) published its Annual Report and Accounts for 2002-03. The Report shows that during the past year: All Key Performance Targets achieved or exceeded despite receiving 20% more work than in 2001-02 Stocks of outstanding casework lowest for 25 years Over 86% of registrations processed within 20 working days Positive response to public consultation on e-Conveyancing report submitted to Ministers in March Over 98% of customers either very satisfied or satisfied with the full range of services provided by the Registry First online service for the citizen launched in March with Land Register Online Consultation on Land Registration Rules completed 99.5% of registers now capable of electronic delivery Financial Memorandum of Understanding signed with HM Treasury Introducing the Report, Peter Collis, Chief Land Registrar and Chief Executive, said: Last year, in commenting on 2001-02, I described that year as 'probably the best yet in Land Registrys 140 year history'. I am now delighted to report that 2002-03 was even better. He continued: Providing the best service we can to our customers will always be our top priority. It is especially pleasing that our customers said that they were even more satisfied than before with the speed and accuracy of our services and more of our customers said that they were very satisfied with the full range of our services. Peter Collis went on to say: In 2002-03 we laid down further foundations for our future. We carried out major consultations on the Rules to be made to implement the Land Registration Act 2002, and on electronic conveyancing. We also computerised more of our key data, including our Index Map, and began a programme of enhancing the capacity and resilience of our IT infrastructure. This will stand us in good stead as we make more and more of our services available electronically. During the year we also became more accessible to the general public, our ultimate customer. We launched Land Register Online, an internet-based service whereby anyone can look at our registers from their PC and pay for the service by credit card. Ends 1. HM Land Registry Annual Report and Accounts 2002-2003 is available from The Stationery Office bookshops, price 23.20. A bilingual English/Welsh version is available from The Stationery Office bookshop in Cardiff (029 2039 5548). Media copies are available from Land Registry Marketing on 020 7116 4543. The press notice is also available in Welsh. Please contact the Press Office for a copy or visit the Registry website www.cofrestrfatir.gov.uk 2. An online Annual Review summarising Land Registrys activities during 2002-03 can be viewed at www.landregistry.gov.uk/ar2003/ 3. With the largest property database in Europe, todays Land Registry underpins the economy by guaranteeing ownership of many billions of pounds worth of property. Around 1 million worth of property is processed every minute in England and Wales. 4. Land Registry is a Government Department, Executive Agency and Trading Fund and reports to the Secretary of State for Constitutional Affairs and Lord Chancellor. Land Registry keeps and maintains a register of interests in land for England and Wales. There are 24 offices in England and Wales, each providing land registration services for different counties and unitary authorities. For more information about Land Registry, please visit its website at www.landregistry.gov.uk Press Office 020 7166 4543
Land Registry Head Office Lincolns Inn Fields London WC2A 3PH Tel (direct) 020 7166 4543 Fax 020 7166 4516 www.landregistry.gov.uk
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