Forum Brief: Disabled access

Maria Eagle, minister for disabled people, has today welcomed new guidance by the British Bankers' Association which aims to help banks comply with the latest requirements of the Disability Discrimination Act that will come into force in October 2004.

The guidance has been specifically produced for banks and clearly sets out their responsibilities and any adjustments they may need to make to comply with the new legislation covering physical access to business premises.

Forum Response: Disability Rights Commission

Bert Massie, chairman of the Disability Rights Commission, told ePolitix.com: "The Disability Rights Commission are delighted that the British Bankers' Association has taken the initiative to produce this guide, as it outlines practical bank-specific examples and general good practice.

"We look forward to continuing to develop a good long-term relationship with the industry. This will assist the DRC in achieving its mission of a society where all disabled people can participate fully as equal citizens."

Forum Response: British Bankers' Association

Sally Scutt, deputy chief executive of the BBA, told ePolitix.com: "Physical access to bank branches for all customers, whether or not they have a disability, is a crucial part of the provision of banking services.

"Banks are keen to make their services as accessible as possible for all their customers and this guidance will not only help them to provide this, but will also help them to ensure that they are fulfilling their legal obligations.

"Better access to branches will of course benefit customers without disabilities too - particularly mothers with young children."