The Live Wire

How to complain about the RCVS

We try to provide a high-quality, accessible and responsive service. However, there may be times when people do not feel that they have received the standard of service would they expect from the RCVS.

If this happens, then we would like to know about it as soon as possible so that we can learn from our mistakes and continue to improve our service to the public.

Complaints about College activities

Any comments relating to RCVS activities, including how a complaint about a veterinary surgeon may have been handled on an administrative basis, or about the RCVS Awarding Body, should be directed to the Registrar, Jane Hern, at registrar@rcvs.org.uk.

Please be aware that the outcomes of complaints made about a veterinary surgeon are the responsibility of our two statutory committees – Preliminary Investigation and Disciplinary. The decisions of these two committees can only be challenged through the courts. .

Complaints concerning staff

If you have a complaint relating to a staff member, in the first instance please discuss the issue with the individual. You may also wish to ask to talk to their Head of Department. If you feel the matter remains unresolved, please contact the Head of Human Resources, Lesley Evans, at l.evans@rcvs.org.uk.

Complaints concerning Council members

Any complaints relating to RCVS Council members or Veterinary Nurses Council members should be directed to the President on president@rcvs.org.uk.

About the College’s role and remit

The RCVS undertakes statutory responsibilities set out in Veterinary Surgeons Act 1966 (VSA), and exercises powers under the Supplementary Royal Charter of 1967. The Department for Environment, Food and Rural Affairs has responsibility for the VSA. Comments relating to the legislation should be addressed to the Defra Helpline on 08459 335577 or email helpline@defra.gsi.gov.uk.

You can also phone the RCVS on 0207 222 2001 or write to us at RCVS, Belgravia House, 62-64 Horseferry Road, London SW1P 2AF

What happens next?

We will acknowledge your comment or complaint within three working days. If a response is required, we aim to respond in full within this time, but if this is not possible we will explain why and give you an estimated date by which you can expect a full reply.

Royal College of Veterinary Surgeons

Royal College of Veterinary Surgeons

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