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National Savings and Investments

About NS&I

NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with almost 27 million customers and over £94 billion invested. We are best known for Premium Bonds, held by over 23 million people, but also offer a range of other savings and investments to suit different people’s needs, including Inflation-Beating Savings, Guaranteed Equity Bonds and Children’s Bonus Bonds. All products offer 100 per cent security, because NS&I is backed by HM Treasury.

NS&I is an Executive Agency of the Chancellor of the Exchequer.

Over the years NS&I has received many endorsements for quality and service. In 2008, we were again credited with Charter Mark for Excellence in Public Service, we place considerable emphasis on retention of this accolade which we first achieved in 1997. Our UK Contact Centres have also received accreditation and awards from the Customer Contact Association, for demonstrating high levels of service.

NS&I have also achieved IIP (Investor In People) accreditation and in 2006 NS&I received single star status from the Sunday Times Best 100 Companies survey. In January 2009, NS&I retained IS0140001 accreditation, first achieved in 2007 and a firm indicator of our commitment to sustainability issues.

Our vision

Securing a better financial future for our customers by providing the most valued and trusted savings experience.

Our mission

Our overall aim is to help reduce the cost to the taxpayer of Government borrowing now and in the future. With this in mind, our single strategic objective is to provide the Government with cost-effective retail finance compared with raising funds on the wholesale market.

Our values

When people think of NS&I, we want them to associate us with:

  • Security: we offer a promise of 100 per cent security, backed by HM Treasury
  • Integrity: we are honest and responsible in everything that we do and say
  • Straightforwardness: we always use clear, everyday language that is easy to understand
  • Delivered with a human touch, pace and confidence: we treat our customers as individuals, recognise their needs and act on their behalf decisively and professionally.

    More information can be found at http://www.nsandi.com/about/ourstory.jsp

National Savings and Investments

National Savings and Investments

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