High cost helplines still a rip-off- Which?

8th January 2009

As BT announces that calls to 0870 and 0845 numbers will be included in call packages from 16 January, Ceri Stanaway, Principal Researcher at Which?, says:

“Which? has long said that customers should not have to dial expensive numbers to contact customer service and support helplines, and we're pleased to see that 0845 and 0870 numbers will now be included in BT call packages.

“But there will still be lots of people that don't use BT for their phone calls, or BT customers who have to make an 0870 call that isn't covered by a call plan. These people, plus anyone who rings helplines on 0844 or 0871 numbers, will still often be paying far too much for the privilege.

“We'd like to see all organisations that use these expensive numbers switching their customer service and support lines to 0800, 01 or 02 codes or to the 03 code that was introduced last year.”

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