The Live Wire



Press Release

Which? flight rights advice in response to Heathrow problems

27 March 2008

In reaction to reports of cancelled flights and baggage delays at Heathrow Terminal 5, Peter McCarthy, Senior Lawyer at Which? Legal Service advises all air passengers:

“It can be very frustrating on arriving at the airport to find that your flight has been cancelled or there is a long delay. Air passengers do have rights and it helps to know exactly what these are in case you find yourself in a similar situation.

“If your flight is delayed or cancelled, you are entitled to assistance. This can include free meals and refreshments depending on how long you are waiting. It also includes free hotel accommodation and transfers to the hotel if the re-routed flight means you have an overnight stay at the airport. You are also allowed two free phone calls, faxes or e-mails and you may be entitled to financial compensation if your flight is cancelled, depending on the circumstances.”

Which? Legal Service has a guide to flight rights at www.which.co.uk/flightrights



Press releases, papers and documents published on this page are the intellectual property of an organisation unrelated to Central Lobby. We promote their parliamentary and political campaigning activities as they are subscribers to the Central Lobby service.

As such, Central Lobby does not edit, endorse, or attempt to balance the opinions expressed on this page. The content of press releases and other such types of content are the responsibility of the originating organisation.

Which?

Which?

More from Dods

© Dods Parliamentary Communications Ltd