New partnership announced to investigate ROI on Quality Management Systems in business

25 January 2012

The Chartered Management Institute (CMI) and Chartered Quality Institute (CQI) have today announced that they are joining forces to investigate the use of Quality Management Systems and their return on investment.

As the UK embarks on another year of economic uncertainty, employers and businesses are nervous about what 2012 has in store. In December, CMI’s Future Forecast report highlighted that half of UK managers are expecting further redundancies in 2012, and over a third feel insecure in their jobs. In the light of belt tightening and squeezed budgets there is a need for a commitment to ensuring the quality of delivery and service is not damaged along the way.

Both organisations signed a Memorandum of Understanding (MoU) in London earlier today to cement the new partnership created to explore the current types of Quality Management Systems used widely by businesses in the UK. Additionally together they will look at how these processes lead to increased productivity and performance, through a sustainable approach to delivery.

Speaking at the signing of the agreement, Christopher Kinsella FCMI, Acting Chief Executive of the Chartered Management Institute, said:

"In a tough economic climate, businesses will look to reduce budgets where they can. Any organisation, be it private, public or third, will being reviewing their return on investment on any spending decisions they make. Redundancy and an economic struggle leads to more stress in the workplace and managers being overworked, yet in many instances they are still expected to deliver the same levels of productivity. This leads to a culture of cutting corners, thus reducing the quality of products and services unless manageable processes and protocols are in place. We are delighted to be working alongside the CQI to investigate Quality Management Systems in more detail and work together to highlight what works most effectively in this area – especially given the forecast for businesses and managers in 2012."

Simon Feary, CEO of the CQI, added "We're delighted to be working together with the CMI to spread the message about the vital role that quality management plays in building more productive, efficient and sustainable organisations. The research that we are conducting together will, for the first time, attribute an economic value to quality management, in terms of its return on investment for organisations and the wider UK economy. Given the stark economic realities everyone is facing, demonstrating how, using quality management systems we can all do things better, for less, and become more competitive as a result, couldn’t come at more critical time."

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