The Live Wire



Press Release

Health Check exposes continued ‘disgraceful’ failings

18 October 2007

Despite years of investment, basic minimum standards of care are still not being met by many NHS trusts. This is the damning verdict of Which? as the Healthcare Commission publishes its Annual Health Check results.

While the results point to an overall improvement in services, Which? is angry that fundamental aspects of patient care – such as cleanliness, dignity and respect and the management of patients’ records – are still being neglected.

Which? health campaigner, Frances Blunden says:

“It is staggering that four trusts have been identified as failing every year for the past three years and it is disgraceful that so many NHS trusts should still fail to meet basic minimum standards of patient care.”

The consumer champion also questions the relevance of the Health Check to patients as the overall performance of a trust is often at odds with the conditions in specific wards.

Blunden continues:

“What does it matter to a patient that their trust is performing well as a whole if conditions on their ward are filthy, the food they are being served up is inedible or they are being treated by staff who apparently don’t care?

“Hospitals must start listening to the concerns of patients if they are to address the fundamental failings in the care they provide.”



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