Fortnightly News

Broadband not up to speed

There’s a huge gap between advertised broadband speeds and the actual speeds users can achieve, shows research by which.co.uk out this week. Strictly embargoed until Thursday 2 August 2007 at 00:01 hrs. For more information please contact Nicola Frame 020 7770 7565 /nicola.frame@which.co.uk

Hit-and-miss garage servicing

Slack practices are rife in the garage servicing industry, according to the latest undercover investigation by Which? Strictly embargoed until Thursday 2 August 2007 at 00:01 hrs. For more information please contact Martin Chapman 020 7770 7373/martin.chapman@which.co.uk

Internet and telephone bank customers have most to Smile about

The ‘big four’ high street banks are trailing behind internet and telephone banks for customer satisfaction, says the annual Which? current account survey published in Which? Money this week. Strictly embargoed until Wednesday 1 August 2007 at 00:01 hrs. For more information please contact Nicola Frame 020 7770 7565 /nicola.frame@which.co.uk

Rags to Riches

Doorstep collections of clothing are a vital source of income for charities, but an increasing number of people are being duped into leaving bags of clothes out for non-charity companies, many that are involved in illegal activity. Strictly embargoed until Thursday 2 August 2007 at 00.01am. For a copy of the report, or for more information please contact Nicola Frame on 0207 770 7565 / Nicola.frame@which.co.uk

Bank charges victory

As the Office of Fair Trading (OFT) and the Financial Services Authority (FSA) announce legal action against UK banks over unauthorised overdraft charges, consumers should not be put off reclaiming their charges, says Which?.

Doug Taylor, personal finance campaigner, Which?, explains: “This announcement is a victory for common sense. In April 2006, we called for the FSA to investigate whether bank customers have been treated unfairly and this process will finally give legal certainty.

“We hope that this will be a speedy process so consumers are not left in limbo, but in the meantime people should not stop claiming. Anyone who thinks that they have been charged unfairly by their bank should use the template letters at www.which.co.uk/bankcharges.”
For more information please contact Helen Ainsworth 020 7770 7582 / helen.ainsworth@which.co.uk

Donkey Drama

Donkey rides and sack races are the latest victims of a compensation culture gone mad, according to Which? magazine this month. Strictly embargoed until Thursday 2 August 2007 at 00.01am. For a copy of the report, or for more information please contact Nicola Frame on 0207 770 7565 / Nicola.frame@which.co.uk

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