MPs have described one of the largest public sector construction programmes in recent years as a "welcome success".
The Commons public accounts committee was reviewing the roll-out of the Jobcentre Plus office network - a process beginning in 2002 which merged the old employment service with the benefits agency - forming a newly integrated public service.
The committee concluded that the programme was carried out in "exemplary good practice" and was further encouraged by the final £1.9bn cost of the upheaval - £300m under the original £2.2bn budget.
Ultimately, the department believe that the saving will lead to an accumulative £6bn in benefits.
The budget was mostly invested in the replacement of over 1,500 jobcentres and social security offices across the UK with around 800 modernised Jobcentre Plus offices.
Compared to the old Jobcentre offices, the new Jobcentre Plus sites offer a service more in keeping to that of a bank with a priority on customer service, achieved through a more personalised approach, work-focused interviews and helping to reduce unemployment.
Committee chairman Edward Leigh stated that the successful delivery of the report was down to several factors but key contributions to the operation's success included "sound governance, intelligent use of existing guidance and external advice, and strong support from the leadership of the organisation".
Leigh was also keen to highlight the critical part played by the senior management team, who between them had over 100 years of frontline experience in the agency's business.
Stephen Timms, minister for employment, was equally full of praise for the operation's execution, stating: "The project succeeded thanks to the expertise and leadership of its dedicated management team and I would like to congratulate them on their achievement".
Timms added: "Their work will be held up as a model of exemplary good practice for all public sector organisations."





