27 March 2008
In reaction to reports of cancelled flights and baggage delays at Heathrow Terminal 5, Peter McCarthy, Senior Lawyer at Which? Legal Service advises all air passengers:
“It can be very frustrating on arriving at the airport to find that your flight has been cancelled or there is a long delay. Air passengers do have rights and it helps to know exactly what these are in case you find yourself in a similar situation.
“If your flight is delayed or cancelled, you are entitled to assistance. This can include free meals and refreshments depending on how long you are waiting. It also includes free hotel accommodation and transfers to the hotel if the re-routed flight means you have an overnight stay at the airport. You are also allowed two free phone calls, faxes or e-mails and you may be entitled to financial compensation if your flight is cancelled, depending on the circumstances.”
Which? Legal Service has a guide to flight rights at www.which.co.uk/flightrights
